Answers to your questions

Frequently Asked Questions

To place a custom order, simply Art Services page and fill out the order form with your project details. Don’t forget to pay the $50 non-refundable deposit.

We accept payments through major debit/credit cards via PayPal. PayPal is preferred 🙂 

Absolutely! We welcome unique custom design requests. Use the “Custom Order or Contact Us” page to discuss your ideas with our team. We will be happy to collaborate on a design of your choosing.

At this time, we do not offer prints of original work.

If your order arrives damaged or is missing items, please contact us immediately. We will work to resolve the issue and ensure you receive a replacement and/or refund as appropriate.

YES! Most paint kits come with 6 colors. Sizes larger than 8X10 will come with 12 colors. Please indicate in the product description which specific colors if you don’t want me to choose for you.

Yes, you will see a shipping fee included in your final invoice. Some items, (like ornaments and shirts) do have a flat shipping rate.

Processing times vary based on the complexity of your order. You will receive an estimated timeline in your order confirmation email. Most standard orders are shipped within 3-5 business days. Custom canvas artwork can take 4-6 weeks to complete.

Yes, you will receive a tracking number via email once your order is shipped. You can use this to track the delivery status via UPS, FedEx or USPS.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary, so please check our shipping information for details. Additional shipping fees may apply.

We have a 30-day return policy for non-custom items. Custom-made crafts, however, are not eligible for returns unless there is a defect or error on our part.

You can reach our customer support team through our “Contact Us” page, where you can submit a message or find our email address for direct communication.

Still need assistance?